Welcome to our FAQ page — here you’ll find quick answers to some of the most common questions about shopping with Uniform Concepts, both online and in-store.
FAQs
How do I find my school’s uniform collection?
Use the search bar or click on the “Shop” button at the top of the page to browse uniforms by school name. Each school has a dedicated page showing uniforms.
Can I try on uniforms before purchasing online?
Yes. We recommend booking a fitting appointment at your nearest Uniform Concepts Super Store. You can find store locations and make a booking via our Appointments page.
What payment options are available online?
We accept major credit and debit cards, and PayPal. All transactions are securely processed through our trusted payment partners.
How long does delivery take?
Orders are typically dispatched within 2–4 business days. Delivery times may vary depending on your location and seasonal demand during the back-to-school period.
Can I exchange or return items purchased online?
Yes. We accept returns or exchanges within 30 days of purchase, provided items are unworn, unwashed, and in original packaging. Visit our Returns & Exchanges page for full details.
How do I know which size to order?
If you’re unsure, we recommend giving us a call, or visiting one of our stores for a professional fitting.
We are working on providing sizing charts for individual products.
Can I pick up my online order in-store?
Yes, pick-up in store is available at all Uniform Concepts Super Stores. Simply choose your preferred store at checkout, and you’ll receive an email when your order is ready for collection.
Please wait for a confirmation email before arriving at the designated store.
When picking up your order, please provide the confirmation email and photo ID.
Why are school uniforms specific to your stores?
Uniform Concepts partners directly with schools to provide official, approved uniforms that meet each school’s dress code and quality standards. Each school’s range is stocked at selected stores to ensure reliable availability for families within the school’s local catchment area, making it easier for parents and students to access the correct uniform when they need it.
Why do you not allow self-service at your stores?
Unlike general fashion retail, Uniform Concepts partners directly with schools to ensure every student receives the correct, school-approved uniform. Our stores are designed for a guided fitting experience, where our staff can assist with sizes, styles, and school-specific requirements.
An open, self-service floor would make it difficult to maintain accuracy and consistency across each school’s range — which could result in students purchasing incorrect items. Our personalised service ensures proper fit, comfort, and compliance with your school’s uniform policy.
Can I order online and pick up immediately?
Not quite. While you can choose Pick Up In Store at checkout, our team needs time to process and prepare your order to ensure all items are correct and ready for you.
You’ll receive an email notification once your order is available for collection — usually within 1–3 business days.
Is it wise to shop before January, ahead of back-to-school?
Yes — we highly recommend shopping before January. The weeks leading up to the new school year are our busiest period, and shopping early means you’ll enjoy shorter wait times, better stock availability, and a more relaxed fitting experience. Buying ahead also ensures you have time for any exchanges or adjustments before school starts.
Who can I contact for help with my order?
Our Customer Care Team is here to help with any questions about orders, sizing, or payments. You can reach us via the Contact Us page or by emailing help@uniformconcepts.com.au.